poor service from Standard Bank Insurance.

We recently had a burst geyser, I claim was lodged with Standard bank, Received an SMS that the plumber will arrive at 17H00 on that day, waited the night no one turned up, called standard bank again early the next morning, spoke to a consultant who assured me that the plumbers are on their way. When nothing happened after a while I called them again, this time another consultant told me that the initial plumbing company rejected the order and they will now get some one else to help. This is now well passed the 3hours which standard bank promises that a geyser or a burst water pipe will be attended ETC. I called them back several time , was promised that the company will be at my place by 11H30, the consultant was suppose to call me to make sure everything is sorted out, waited till well past the scheduled time still no plumber and no calls from Standard bank, after making several other calls the plumbers turn up at 14H50, they look at the geyser and was told it burst and they will be back in 30 min to resolve, waited for over an hour called Standard Bank again and the VERY RUDE consultant told me that they are might be stuck in traffic or they going to get spares ETC ETC, this I defended because the guys who attended to the issues were confident that they have all the necessary spares and geyser. Well we waited another hour when I received a call from the plumber to say that they cannot do the job because they cannot locate an electrician, this was now late in the evening . I called Standard Bank again after holding for several minutes so they can sort out their with the plumbers. The plumbers rocked up after 45 min to install the geyser this was around +-18H00. A Duratherm geyser was installed at my place even after me questioning the warranty and after sales service from Duratherm as many customers have complained about the way they handle their claims on this plate form, still waiting for Standard Bank to get back to me.