POOR SERVICE FROM STANDARD BANK HOME LOANS DEPARTMENT

Item: Standard Bank
Rating: 1
Author: Veronica M

I have a joint home loan with Standard bank. Around March 2020 before we went on Lock down I went to the bank and with my joint member partner and completed forms to be removed from the Home loan. The documents was sent and home loans department confirmed they received the documents and they are busy working on it. To my surprise i am still appearing on that home loan even now.

Please remove me because at the current moment i cannot do anything especially when i apply for credit. the home loan is holding me back. I am in a process of buying a house myself but a cannot because my credit bureau still shows i'm still part of the home loan.

Each time i enquire with the bank they tell me that they will call us which they never do.

PLEASE REMOVE ME ASAP FROM THIS JOINT BOND, IT IS NOT MY BUSINESS WHETHER MY CO-JOINT QUALIFIES FOR THE BOND OR NOT. THE PROCESS OF HIM REAPPLYING FOR THE BOND AND REGISTERING CAN IT NOT BE MY PROBLEM . BECAUSE IT HAS NOTHING TO DO WITH ME.

IF THIS MATTER IS NOT RESOLVED ASAP I AM GOING TO THE BANK OMBUDSMAN MAYBE THEY WILL HELP ME SINCE STANDARD BANK HOME LOANS DEPARTMENT IS FAILING TO SORT OUT THIS MATTER.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

24 Jun 2020, 03:44

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply24 Jun 2020, 03:44

Official

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Veronica M's updateReviewer Update

24 Jun 2020, 08:47

please i need this to be sorted ASAP , you cannot send me an automated message that means nothing. Please get someone to work on this matter as a matter of urgency

Veronica M's update24 Jun 2020, 08:47

Reviewer Update

please i need this to be sorted ASAP , you cannot send me an automated message that means nothing. Please get someone to work on this matter as a matter of urgency

Standard Bank's replyOfficial

30 Jun 2020, 16:24

Dear Veronica

Thank you for posting your comments.

An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.

Kind regards
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Complaint Resolution Centre
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Standard Bank's reply30 Jun 2020, 16:24

Official

Dear Veronica

Thank you for posting your comments.

An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.

Kind regards
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Complaint Resolution Centre
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