Poor service from Standard Bank Home Loans Department

My attorneys have sent a request for amendment of Home Loan whereby the bank has to include the exclusive use of the bond instruction on the 21st of October. However, when the instruction was sent back the bank included credit life insurance to a total amount of R26 436.00 which was not part of the first agreement. The attorneys requested an amendment of the cover on the 21st of October 2019. The matter was escalated again on the 1st of November to Home Loans Amended Instructions mailbox. On the 6th of November the mail was escalated again to Ntokozo Khanyase.

To this date there has not been any response from Standard Bank and its causing such an inconvenience on my part as I am now unable to secure another home loan. I am so frustrated with the service from Standard Bank. Its almost a month and they still have not resolved the matter to this day.