Poor Service From Standard Bank Home Loans

In 2012 I took out a home loan from Standard Bank. A few months had passed and I voluntarily increased my installment in order to reduce the bond term.<br> <br> I called Standard Bank on the 21st to revert back to the normal installments and Grace attended to my call. After explaining to her several times, she finally comprehended what I required. She told me that I needed to write a letter and to fax it to the number she gave me. I also emailed it to her as a safety precaution.<br> <br> This morning I emailed her to check the progress and she tells me to email some other department.<br> <br> I don't have time to run around in circles.<br> <br> I called SA Home Loans and will be switching to them. They offered me a way better interest rate than Standard Bank (who I banked with for the past 12-15 years. I am currently paying 10.72% and they offered me 9%.....what a difference considering I bank with Standard Bank.<br> <br> Poor Service - really disappointing!!!! Should possibly move all my accounts to a better bank.