Poor service from Standard Bank home loan insurance

<p>In November 2015 I had a hail storm damages to my house and a claim was logged with Standard bank home insurance (claim number 15/083452) .</p> <p> </p> <p>Damages were on :</p> <p>Broken Windows – which has since been fixed.</p> <p>Roof damage – Which has since been repaired</p> <p>Gutters damaged – Still not fixed.</p> <p> </p> <p>Windows were fixed and so was the roof, the assessors from "Masinya Building" said they could not say the damage caused on the gutters was due to the hail storm but rather ware-an-tear.</p> <p> </p> <p>I then informed "Standard bank insurance" of their assessors report and pointed to them that it does not make sense that the roof and windows would get damaged and not the gutters. Standard bank then appointed the same Assessors "Masinya Building" and their report was then changed to say they are able to see visible damages due to the Hail. “Masinya Building" then said they would send a quotation to Standard bank insurance to approve for a pay out or for the gutters to be replaced.</p> <p> </p> <p>In February Standard bank then appointed their internal assessor "Dinkang" to deal with the claim.</p> <p> </p> <p>I have since been in contact with the Standard bank internal assessor whom has since told me that he is waiting for "Masinya Building" to supply him with a quote in order for him to approve. In April the assessor went on leave and even then when I called the "Standard bank insurance department" on ***/ *** numerous times they informed me that they are waiting on Dikgang to approve the quote and that they will get back to me (that never happened).</p> <p> </p> <p>Dikgang came back from leave, I got in contact with him and he informed me that he had approved the claim for a pay-out. A week later I called the "Standard bank insurance department" on ***/ *** to follow up, then again they said they are still waiting for Dinkang to approve the claim. At this point I asked to speak to their team leader who also assured me that they will get the issue sorted and will get back to me- yet I am still waiting.</p> <p> </p> <p>I then got in contact with Dikgang to follow up, and then again the story changed where he said he is still waiting for "Masinya Building" to send him a quote for approval.</p> <p> </p> <p>16 Mon May 2016 14:34:45 I sent a complain to ***.</p> <p> </p> <p>2016/May/17 12:55 PM ***. (Bridgette Khiba) sent me a response to say they have forwarded my complain to the "Standard bank Insurance department" and they will get in contact with me in due time. Monday the 23 May I am still waiting for feedback from "Standard bank Insurance department'.</p> <p> </p> <p> </p> <p> </p> <p> </p>