Poor service from Standard bank ***** department

In November 2022 I reported a ********** online transaction on my credit card. I was told in 30 days the ***** division will investigate and get back too me. In the process of waiting I missed placed the reference number but to date the matter hasn't been resolved and there's no feedback at all from the ***** department. I reported the matter again on Friday 6 January 2023 and till now not even a sms or email from the said department.

Totally appalled by the service from such a banking institution. There also seems like no joy anytime soon which is really a big inconvenience.

Regards A.Sewpal