Poor service from Standard bank ***** department

<p>I am so disappointed with the service I received from standard bank ***** department!</p> <p>I got an alert from trans union tell me a loan enquiry was made in my name at standard bank, I called the number on the credit report(011 631 697) to stop this application , a lady answered I asked her for the ***** department number she had no idea what the number is!. I gave her my ID number and explained to her that a ********** loan application was being done in my name and I want to stop it. She checked on the system and told me she had handled my application and forwarded it to the ***** department. I then went on site to the *****s department number, the guy the answered my call gave me this number to call ********** I got through to guy name Jose who also had no energy, spoke to softly and had no idea what he was talking about. He could not pick up the application on system therefore I don’t know what is happening under my name at Standard bank! I had to give Jose my ID number 3 times and had to explain my issue a number of times. he asked me for my ID (which I understand) then he asked for 3 months bank statement and payslips which I do not understand why he need all this cause I am not applying for a loan I am stopping a ***** loan, I had to tell him this a number of times as well!. I then asked to forwarded to another agent cause I was not happy with his service and he told me that she was busy on a another call. I am very very disappointed and still have no outcome of my matter.</p> <p> </p>