Poor service from Standard Bank Estate Team

My mom passed in May 2021. We fought hard to get hold of the Estate Team, with no intentions to assist, we kept on getting the same update "we waiting on the appointment letter" from the Masters Court. In November 2020, we took in our hands to get hold of Masters Court and it paid off, the appointment letter was sent to Standard Bank Polokwane.

Today the 11th of February 2022, after 9 months since the case was open, we still getting the same update ""we waiting on the appointment letter". We had countless of conversations but no results to show.

Today I was told by the Estate Manager that she has 200 cases and have not looked at our case yet. I was so speechless, as we had so many forced conversations, clearly I was talking to my self. I contacted the branch where my mom had a Will, and I was told it is out of their hands.

I'm so drained. I need help urgently. There are so many things that are on hold due to this case. It is very pathetic of Standard Bank to treat people like this.