Poor service from Standard Bank

hi, second time in a month that i get nowhere with Standard Bank. I was on the phone now to their costumer "care" and only after 10min did someone answer. I had a very simple question that the lady could not answer and she said she will be just a minute to find out the answer. I waited another 16min and then my patients ran out. I know Standard Bank is going to reply to this message saying they are sorry and will look into this, but my problem will not go away. I wrote a review less then a month ago and i am still waiting on them to contact me.