CH
Cornelius H

1 reviews | Active since Oct 2013

14 Mar 2022, 08:36

Poor Service from Standard Bank due to their technical error

I received an SMS from Standard regarding my RCP on the 5th of March at 11:01 "Dear Customer, the revolving capability on your standard Bank RCP account has been temporarily revoked due to poor conduct, call us on *** to discuss"

I then called standard bank on Monday the 7th to discuss and i was told its a technical issue which will be resolved in 48 hours. Checked on Wednesday nd the account was still not available to transact and i called back to which i was told, its three days and i should check by COB on Thursday which i did and the account still not able to transact. Called Friday and was told, there lots of account and it will be resolved, called today and no resolution to the issue.

This is very unprofessional of them and very frustrating & my thinking is changing to another bank that will resolved issues speedily.

0
Replies (0)