Poor service from Standard Bank Credit card division

In August 2022,my debit order was placed on payment holiday for my credit card at Std bank. I Did not notice it from my original bank Nedbank. Only realized something is wrong when I received an SMS stating I do not need to make a payment at the end of the month of Aug. This same type sms was send for Sept, Oct and Nov, and then I realized that something is wrong and I contacted Standardbank card divission to sort this out. The payment holiday was done without me knowing or given instructions to Std bank. Standard bank could also not confirm who gave instructions. This also caused an increase in my interest rate as nothing was paid into my credit card accounts for this period. I had to take out a new debit order that would be activated in Jan 2023.I had to pay my installment via eft for Dec. The debit order went of at end of January 2023 with no problem. On Friday 3 Feb, I investigated my Nedbank account to see if the debit order went off... Nothing again. I then emailed 4 different people at Std to investigate with only 1 lady responding that she is not working at Std anymore and gave me 2 email address detail who to mail. I did forward the original message and still no response. Today 7 Feb I contacted the card division, and was informed that the account was again placed on the payment holiday. I would like to know who gave instruction but Std can not confirm who activated this to my account. Again I had to do a eft from Nedbank to Std bank.

I request to ivestigate and get Std bank to sort this out, as I can not believe they are so incompetant...