Poor service from Standard Bank

I am extremely disgusted with the level of service and experience I’ve received from Standard Bank. I’ve used Standard Bank from 2007 and I must say their service has turned out to be very poor and pathetic!

I saw a transaction from Uber eats and when I queried the charges I was informed that the charge was taken from a cheque card that was reported ****** and was informed that was closed back in 2023.

I was referred to the ***** team who were not only confused. However, their resolution was that I had to be issued with a new card and I was dismissively told that I had to wait 7 working days for an investigation.

I was really triggered by the way this whole situation was handled as no one wants to be liable in the fact that Standard Bank was negligent. However, when I enquired about the process being expedited I was told that “Standard Bank does not have a bag of money waiting to give out to people” therefore, I should wait for the ***** team to investigate.

The complaint team agent was extremely rude and had zero interest or empathy in this aggravating and frustrating experience which has hugely inconvenienced me.