Poor service from Standard bank card division

Standard Bank has been an overall disappointment especially during these trying times when you expect your bank to be assisting you. I firstly requested a credit limit on my credit card as I wanted to consolidate my credit cards in which I have also have one at ABSA. The bank is yet to respond to me with regards with this. I had the same issue with the bank when I requested for them to finance my car that I purchased last year, where I had to turn to other banks for assistance and this has nothing to do with credit ratings as my rating is in perfect shape. It seems like Standard Bank is only focused on assisting the wealthier customers and wanting their money instead of providing a service.

Also with other regards to my credit card, I have not received a new credit card after reporting that my card had been ****** and I have requested them to change my email address for contacts which that was also not done.

Finally, I would like to know from the bank what options are they offering us with regards to COVID-19 when it comes to our credit cards.

I would appreciate a response