Poor service from Standard Bank

Hello Peter,

I transferred some money from my Standard Bank cheque account to a Standard Bank Club account on the 31st of August this year. I verified that it was a Standard Bank before any transfer and it was successful and also received an SMS confirmation after a successful transfer.

When I recieved the statement on the month end of September, the transferred funds did not appear. I approached Standard Bank branch to have the issue resolved and later on the day, a service agent from Standard Bank confirmed that the funds have been transferred again to a club account and i must check the statement again after a month.

Month end of September the funda still did not show and approached again the following day. Another service request was logged on to be informed on the 20th of September that the funds were transferred to an FNB account and therefore I must do a recall.

I normally go to the branch for cash deposits to this club account and i had no issues at all but since I did not have time to go to the bank on the day, that's when I decided to do a transfer.

I have still not done any recall because this is totally insane that funds could go to FNB while it is a Standard Bank account, how possible is that? I have been with Standard Bank since forever and I am greatly disappointed by such. This has made me to consider distancing myself from Standard Bank because I don't know what else can happen with my funds and no one to admit their mistake and have my money back.

Regardd,

Xolani