Poor service from Standard Bank

Two months ago I closed all my Standard Bank accounts due to poor service at the Knysna Branch where I reside. The Lady told us we will receive an email confirmation of the closure. Nothing happened. Last month I received a notice to pay my monthly costs. I ignored this since my accounts were closed. Today I receive a Whatsapp message threatening me to pay the arrear amount or face consequences and be reported to the Credit Buro.

I am not a client of Standard Bank anymore and still plagued by their pathetic service.

My wife had an account with them for many years, when we went to close our accounts, her address on their system was in Sweizer Reneke in the North West Province. I had to find the place on the map since we never stayed there. This in spite of submitting FICA documents annually.