POOR SERVICE FROM STANDARD BANK AGENTS

I would like to express my disappointment with the level of service or lack of service from Ms Gomez.

I sent the email below requesting assistance with an account confirmation letter to submit to work so that they can transfer my salary to Standard Bank but to date, I have not received any feedback. I mean, even a mere acknowledgement of my email, or she could have at least said in a one-line email - 'Mr Maake, we are currently busy- I will attend to your email in due course'. but what I got is nothing. What kind of service is this?

Please note that the date to submit proof of account has already passed, and I have already closed my account with the previous bank. So what should I do now? I might not get paid this month.

Before I called today, I didn't even know where the card was, but the lady I called today was amazing; I now know where the card is.

To date, I have not even received a call from the banker; I'm not sure who that person is. If I had known this was the kind of treatment I would get, I would have taken my salary to FNB or Absa.

This is appalling service from Ms Gomez. I don't want to say Standard Bank because I'm sure there are hard-working people there. I work in the client services space, and this is surely not how things are done. Acknowledge receipt; if you are busy, tell the customer to manage expectations. I would not dare to recommend Standard Bank private banking to any of my colleagues if this is the service we get.

Thank you to the lady who assisted me.

Regards Shane Maake ***