Poor service from Standard Bank (again)!

I have been a prestige bank client for about 20 years and have around R5 million invested with the company.<br> <br> I wished to provide a letter of guarantee against an existing investment for a property purchase. I have been trying for more than a day to find out what information to provide including 40 minutes on the horrific Standard bank call centre being pushed from one person to another.<br> <br> I was eventually left a message by someone from Standard Bank Pinelands ( I couldn't catch the name as the voice message was indistinct). The message was that I needed to take the necessary documentation to the nearest branch, finding out what the necessary documentation us without going into the branch first is proving to be an impossible task!<br> <br> I was also told that my prestige banker name is \ unpopulated"! <br> <br> Unfortunately not the first I've received this kind of service from Standard bank - time for a change! """