Poor service from Standard Bank

On 29 Nov 2021 I went to the Linden Police station to open a case of *****. I bought an cell phone over the internet from a ********** website. The police asked me for a bank stamped Proof of payment where the money went from my account to TymeBank. The Standard Bank app was not working so I could not get a Proof of Payment. When I got to Cresta Mall at the Standard Bank I had to wait for 65min before anybody could help me. Once I got to the consultant she printed out a proof of payment, but it did not show the account number of the Tymebank account. It only showed the last 4 digits and the rest was ***XX. The lady had to call the Call centre and it took another 20min for them to get the correct proof of payment. I had to PAY for the new proof of payment. I feel it is shocking that I had to pay for something that their app should have done but was unable to do. I also went onto internet banking and the same problem. VERY POOR and DISAPPOINTING SERVICE.