Poor service from Standard Bank

Item: Standard Bank
Rating: 1
Author: Joy D

I have been a loyal client for 20 years and my account has always been in good standing. Now with Covid 19, my business has been forced to close for lockdown and I'm trying to apply for an overdraft facility, to cover me in case of emergency. For 3 weeks standard bank have been telling me they will get back to me. Every time I phone they say that someone will contact me within 34 hours and I never hear from them. I demanded to speak to someone this time, but after 17 minutes on hold, the call cut! The matter has apparently been sent to my personal banker in Fourways, but he has never responded.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

01 Jun 2020, 16:42

Dear Joy Dekker

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
***

Standard Bank's reply01 Jun 2020, 16:42

Official