Poor Service from Standard Bank

I am so fed up with Standard Bank. They treat me like a third-class citizen just because I am under debt review. They started by removing all the transactions on my home loan banking app. I cannot see anything, and there is not even one transaction on the app. They don't e-mail or post any statements. How am I supposed to track if the payment has been made into my account or not? I cannot view or download my home loan statement on the app. Basically, the home loan app is non-functional because I am under debt review. I called the Standard Bank debt review department this morning, asking for my bank statement. I spoke with Gabriela; she said I must send an email to *** to request a bank statement. I have written to that email before, and they take five working days to respond, which is another bad treatment you get when you are under debt review at Standard bank. Absa and FNB never treated me this way because I am under debt review. They always respond on time, and I always have access to my bank statements on the app. Standard Bank should learn from them. Standard Bank, I am not asking for credit but just to see my transaction and access my bank statement for personal purposes on the app. Even NCR states that you should have access to your bank statements when under debt review, which Standard Bank is violating. Gabriela told me that I should call every month if I want to see that the payment is reflected. This is just ****.

I really hate this bank with all of my heart. I will make sure that everyone within my circle of influence never banks with this bank. I cannot wait to move my bank products to other banks that treat me with respect.

Stop treating me like I am a third-class citizen and as if you are doing me a favor for being a client. Other banks will be more than happy to have me as a client.