Poor service from Standard Bank

I am beyond annoyed with Standard Bank. I visited Standard Bank The Glen on the 12th September to close my account. I was told they were unable to do it on that day but i can sign a form instructing them to close the account the following Monday. I then incurred costs to my account and was told this would be reversed and my account would reflect as R0. I then phoned The branch on the 25th September to find out why the account has not been closed and was told the consultant that dealt with me on the 12th September will get back to me. She phoned me back on the 28th September and said this is being dealt with and my account will be closed.

It's now a month later, my account is still not closed and I have incurred additional costs (interest and fixed fee on top of the amount that was supposed to be reversed) to my account. I have now received a SMS saying i will incur penalty fees if its not paid and this is all because someone at Standard Bank doesn't know how to do their job properly. I will not pay a cent towards the costs I have incurred. I have been a client with Standard Bank for more than 15 years and have not missed a payment and now I get treated like this!!!!!

This is pathetic service form Standard Bank as you are quick to help when an account needs to be opened but have terrible customer service when an account needs to be closed. Not only have you lost me as a customer but I won't refer Standard Bank to another person.

This needs to be resolved ASAP!!!!!!!!