JG
Justin G
1 reviews | Active since May 2013
11 Nov 2021, 10:43
Poor service from Standard bank
I’ve app**** for a home loan with standard bank. Which was approved. From day 1 it was communicated that this was a deceased estate that we are all dealing with. Cancellation figures was requested by the seller and supp**** in August 2021. 3 months later we get a notice from standard bank that they need to transfer to the deceased estate department. How was this not noticed before?
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Replies (3)
Standard Bank's replyOfficial
11 Nov 2021, 11:23Dear Justin G
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply11 Nov 2021, 11:23
Official
Dear Justin G
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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JG
Justin G's updateReviewer Update
11 Nov 2021, 11:44I really don’t see how as an organisation you will be able to address this as a matter of urgency if you haven’t even asked for a reference number or any further information. This response is an indication of how poor your customer service is. In other words you telling me to just sit back and wait. Even though your company took 3 months to look into a matter. Really poor. I will be changing my bank and home loan at my earliest convenience.
JG
Justin G's update11 Nov 2021, 11:44
Reviewer Update
I really don’t see how as an organisation you will be able to address this as a matter of urgency if you haven’t even asked for a reference number or any further information. This response is an indication of how poor your customer service is. In other words you telling me to just sit back and wait. Even though your company took 3 months to look into a matter. Really poor. I will be changing my bank and home loan at my earliest convenience.
Standard Bank's replyOfficial
11 Nov 2021, 13:42Dear Justin G
Thank you for your comments.
One of our resolution consultants will be making contact with you.
Kind regards
Complaint Resolution Centre
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Thank you for your comments.
One of our resolution consultants will be making contact with you.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 Nov 2021, 13:42
Official
Dear Justin G
Thank you for your comments.
One of our resolution consultants will be making contact with you.
Kind regards
Complaint Resolution Centre
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Thank you for your comments.
One of our resolution consultants will be making contact with you.
Kind regards
Complaint Resolution Centre
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