Poor service from standard bank

I am extremely dissatisfied with the service i have received from standard bank branch wondorpark shopping Centre. After losing my daughter in a very tragic way, i went to standard bank Sa with all necessary documents needed to close of all my daughters accounts, i was told that the accounts will be closed. I went there for a follow up only to realize that the accounts were not closed and the debit orders have been going off on the accounts, i went to standard bank wonder park branch to get clarity on the matter, but they were of no help but the consultant was very rude instead, telling me i should have called the deceased department, but when i went there for the first time with all necessary documents, i was advised that the accounts will be closed.

I went to ask for statements as per instructions from magistrate court so I expected that they must stop all my daughters accounts however they a active

I am extremely dissatisfied with the service i have received after going through the trauma of losing my daughter.

Jeaneth Sibe Tshoba +***3 ***