DM
Deidre M
1 reviews | Active since Jul 2020
16 Apr 2026, 15:33
Poor Service from Standard Bank
Standard Bank has listed my credit card on my credit profile twice. I am actively busy with a Homeloan application and this issue must be sorted out ASAP. I have phoned Standard Bank twice already just for a letter confirming that I only have 1 credit card with them. Why can nobody assist me???? This is not even my fault, I have begged the consultants to assist, got a reference and still no letter confirming my CORRECT details and profile
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
16 Apr 2026, 15:41Dear Deidre,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Apr 2026, 15:41
Official
Dear Deidre,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
DM
Deidre M's updateReviewer Update
17 Apr 2026, 09:13Wow Standard Bank - Thank you for the automated message and nothing else being done!!!!!! Even the consultant I spoke to promised me a phone call and nothing.............
DM
Deidre M's update17 Apr 2026, 09:13
Reviewer Update
Wow Standard Bank - Thank you for the automated message and nothing else being done!!!!!! Even the consultant I spoke to promised me a phone call and nothing.............
DM
Deidre M's updateReviewer Update
17 Apr 2026, 15:35It is close of business Friday afternoon - just a e-mail and case number with nothing resolved as requested. This is shocking
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Deidre M's update17 Apr 2026, 15:35
Reviewer Update
It is close of business Friday afternoon - just a e-mail and case number with nothing resolved as requested. This is shocking
DM
Deidre M's updateReviewer Update
18 Apr 2026, 10:04I held on for over 30 minutes this morning - still no letter confirming that I only have 1 credit facility and that Standard Bank will rectify this - It is 48 hours after my initial reference. Number: ***. Consultant sent a case number: ***0 and I have received no communication or letter I requested.
The query is just being escalated every time with no real resolution or feedback.
I will continue to warn everybody on every social media platform that Standard Bank cannot resolve a simple request and rectify an incorrect listing on their side.
The query is just being escalated every time with no real resolution or feedback.
I will continue to warn everybody on every social media platform that Standard Bank cannot resolve a simple request and rectify an incorrect listing on their side.
DM
Deidre M's update18 Apr 2026, 10:04
Reviewer Update
I held on for over 30 minutes this morning - still no letter confirming that I only have 1 credit facility and that Standard Bank will rectify this - It is 48 hours after my initial reference. Number: ***. Consultant sent a case number: ***0 and I have received no communication or letter I requested.
The query is just being escalated every time with no real resolution or feedback.
I will continue to warn everybody on every social media platform that Standard Bank cannot resolve a simple request and rectify an incorrect listing on their side.
The query is just being escalated every time with no real resolution or feedback.
I will continue to warn everybody on every social media platform that Standard Bank cannot resolve a simple request and rectify an incorrect listing on their side.