Poor service from Standard Bank

Today, at month-end, I visited my local branch to withdraw cash. The security guard did not notify anyone of any issues. I attempted to use two ATMs—both accepted my PIN and prompted me to enter the withdrawal amount before cancelling the transaction. Upon entering the branch, I was informed that the middle ATM was experiencing problems. I then tried the third machine without success. After seeing someone withdraw cash from the first machine, I joined the queue again and tried to use it, but it failed again. I returned to the branch and waited alongside more than 20 people. During the 20 minutes I spent waiting, only one person was assisted. I observed one consultant cleaning the photocopy machine’s screen, but the process was inefficient given the number of customers waiting for service. He walked twice, once to fetch a wet wipe and then toilet paper to dry the screen. Ultimately, I cancelled my turn and went home to contact support using the number provided on the app. This number was no longer in service and was flagged as potential spam or *****. After calling again to obtain an updated contact number, I spent 24 minutes on the phone and was informed that there was a technical issue with the ATMs. I was then advised to use a method I am unfami**** with: withdrawing funds at Checkers using my card. I contacted my personal banker via the app to inquire about opening a USD account in preparation for incoming funds. While I am waiting for her response, she has kindly offered assistance with financial planning. Additionally, I am searching for funds that were transferred by a consultant who opened a new account for this purpose, but I have been unable to locate these monies. Given my longstanding relationship with Standard Bank of over 25 years, I am concerned about recent experiences at the Pretoria North branch and would appreciate prompt assistance in resolving these matters.