Poor service from Standard Bank

I’ve been trying to trace an inward international payment that was sent to my account on the 17th of December. It’s now the 3rd of January and the funds still do not reflect in my account. I have called the call Centre on five occasions and sent four emails. Two emails to *** one to *** and one to ***. All I get is an automated response saying we value your business and strive to provide high levels of service. What a joke? I haven’t had a single response to any of those emails. These funds are urgently needed and so I would greatly appreciate it if Standard Bank would actually come back to me.