POOR SERVICE FROM STANDARD BANK

My account was owing and I had a amount from SARS that came to my account which put my account on positive and i wanted to reactivate my account and I went to the branch 3 times, the first time i was told they needed to sent a email to a certain department to confirm the funds and the process with take weeks and i received a confirmation within 3 days confirming that the funds were verified and i can go to the bank to reactivate the account which i did but i was told a different story now and another email was sent to another department and i was told it will take 7 days, i waited then went back again now im told another email needs to be send to the supervisor to activate and it will take 3 days. Im not sure now why they could not tell me the process will take a month and im not sure why does it take 3 departments to activate 1 account.