Poor service from Standard Bank

Absolutely poor service, I recently opened a mymo account after a good pitch from a consultant visiting my workplace. My salary was paid into the account and I couldn't access it. Apparently I had to produce proof of residence to remove a block. The question was why wasn't this told to me when I picked up the card? After sorting that out I was able to use it, until today. According to my account my limit was well over my required amount which was also confirmed by the consultant I was on the call with, however I could not withdraw I tried a few times at different atms still same result. Whilst on the phone with the consultant I was advised to try again and the card was then swalled by the atm. Still on the line holding I was transferred to someone else who then made me hold until the call cut. A complete waste of a 100 bucks in airtime because the issue was not resolved now how do I take care of the emergency that I have on hand. Absolutely ridiculous, you expect more from a bank with this stature and bear in mind this account is 3 days old.