Poor service from Standard bank

We are having a real bad experience with Standard Bank life insurance, my wife's late husband was laid to rest nearly 3 years ago. My wife are still waiting for the payment on his life insurance. First they declined the claim due to bogus unfounded reasons after 2 years of claiming they don't have medical records for which we had to assist them to obtain. We approached a lawyer after no assistance from ombudsman or legal dept in Standard bank was forth coming. Numerous phone calls to Manager-Patricia Dolz was made and countless promises by her was broken. She refused to provide her managers details to us or our lawyer. On 7 July 2021 she contacted us providing us with a letter which states they have reviewed the outcome and has approved the payout and it will be paid into our provide account within 7 to 14 days. Again nothing is forthcoming accept promises. I have been a client of Standard bank since 1981, I must however admit banks like Capitec make Standard bank look like ************ bank. Their service and care for customers are non existent. Their poor rating are highly deserved.