POOR SERVICE FROM STANDARD BANK

I have lost my ID,bankcard,driver's license last week. I called Standard bank customer care last week to block my card.I called the customer care center to block my card,I tried to get through to Standard Bank Kenilworth Cape Town since last week,where the Consultant in Johannesburg put my through,hanged on for more then a hour but couldn't get through,today I called again,went through to the customer service,asked if they could assist me with an certified copy of my ID as well as an affidavit.I spoke to Sipokazie and She told me I should speak to the branch manager to ask if I can use the above-mentioned docs.She tried putting me through to Standard Bank Kenilworth branch,but no answer in the branch.She then put me on hold for almost half an hour and came back to my call to say they not answering in the branch.I was then transferred to a lady called Sumaya,again told her my situation where I was again told that's the decision of the Branch Manager.Once again I was told that she will connect me to the branch.After a long wait I was told she can't get through to the branch,I mean seriously. Sumaya took my name and contact details and assure me somebody in the Kenilworth branch will call me back.Again no response up till now.i have spend more then an hour on the phone.