Poor service from Standard Bank

I have never come across a bank that is so ***********. After my phone got ****** I requested them to block my banking app. I told them that I have all my cards and they must please not stop the cards. They then blocked my whole profile including all my cards (even my business credit card, not my personal card). I went to the Brooklynn Branch which assisted me in getting a new banking app and they informed me that they would issue a temporary card and the other cards would be ordered. This will take about 5 days. I followed up after 8 days and where informed by Standard Bank that none of my cards have been ordered. They also informed me that they will order the cards which will take about 3 working days. They did order a credit card which were delivered but no news on my prestige cheque card. I followed up with the bank once again today a week later and they informed me that my credit card has been ordered and delivered but not my cheque card. Again I have to wait for this issue to be resolved. I think after 30 years I have to look at an alternative bank that can take over my profile and all my business.