Poor service from standard bank

<p>I've been trying to get a stop block removed from my revolving credit plan since November 2016. Trying to get through to the call Centre is the worst thing ever as their lines are always busy even at 8:01 in the morning. I then done an online complaint with standard banks website. While I was waiting for the complain department to get back to me I tried the call Centre a few times agai . Eventually somebody answered my call and told me that I need to go to the branch and do it. I went to the branch and was told that they don't do it, it can only be done by the call Centre. I just left because clearly nobody knows what they're doing. On 28/12/2016 Megan Scullard mailed me and told me that she had made a note on the system to have the stop removed I have to go to the bank and get a consultant to send an email for it to be removed. Ref number ********** 593. I went to the branch in Florida and Patricia Botsi assisted me by sending the email. Up until today neither myself nor Patricia has received a response back regarding that mail. I have been trying to contact std bank but still nothing. I sent an email to standard bank complaints on the 17th of January and still no response. </p> <p> </p> <p>Worst bank ever </p>