gB
gideon B
1 reviews | Active since Oct 2011
20 May 2020, 18:28
Poor service from Standard Bank
I was granted a payment holiday on my home loan. The debit order was however processed and Standard bank said they will refund it. I followed the instructions to get a refund. I have been waiting for 2 weeks now but no refund. How long do i have to wait?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
21 May 2020, 00:54Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 May 2020, 00:54
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
01 Jun 2020, 14:59Dear Gideon
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply01 Jun 2020, 14:59
Official
Dear Gideon
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Complaint Resolution Centre
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