PO
Pieter O
1 reviews | Active since Jan 2019
08 Oct 2019, 09:43
Poor service from Standard Bank
Standard bank allowed ********** transactions on my card. And since I reported it they have just been ignoring my e-mails (2 weeks)
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Oct 2019, 04:45Hello Pieter
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
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Standard Bank's reply09 Oct 2019, 04:45
Official
Hello Pieter
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
***
***
*** (fax)
***
***
PO
Pieter O's updateReviewer Update
09 Oct 2019, 07:34hi Sandisiwe,
Thank you for the response. Since posting this review I had further dealings with Standard Bank regarding this matter.
Unfortunately Standard Bank's conduct proved to me that your statement " We assure you that as an organization we are committed to providing the best possible service " is not true.
Kind regards,
Thank you for the response. Since posting this review I had further dealings with Standard Bank regarding this matter.
Unfortunately Standard Bank's conduct proved to me that your statement " We assure you that as an organization we are committed to providing the best possible service " is not true.
Kind regards,
PO
Pieter O's update09 Oct 2019, 07:34
Reviewer Update
hi Sandisiwe,
Thank you for the response. Since posting this review I had further dealings with Standard Bank regarding this matter.
Unfortunately Standard Bank's conduct proved to me that your statement " We assure you that as an organization we are committed to providing the best possible service " is not true.
Kind regards,
Thank you for the response. Since posting this review I had further dealings with Standard Bank regarding this matter.
Unfortunately Standard Bank's conduct proved to me that your statement " We assure you that as an organization we are committed to providing the best possible service " is not true.
Kind regards,
PO
Pieter O's updateReviewer Update
29 Oct 2019, 09:26Hi Sandiswe,
I assume that you are not going to respond.
But here is some more feedback for you - the ********** transaction was reversed on the 25th of October. Thank you.
It was reported on September 12, which means it took Standard Bank 43 days to fix it. To me this does not show that "as an organization [you] are committed to providing the best possible service".
I see you have already dropped to second from the bottom of the list on the consumer satisfaction index of SA banks. Good luck with with your journey to the bottom.
I assume that you are not going to respond.
But here is some more feedback for you - the ********** transaction was reversed on the 25th of October. Thank you.
It was reported on September 12, which means it took Standard Bank 43 days to fix it. To me this does not show that "as an organization [you] are committed to providing the best possible service".
I see you have already dropped to second from the bottom of the list on the consumer satisfaction index of SA banks. Good luck with with your journey to the bottom.
PO
Pieter O's update29 Oct 2019, 09:26
Reviewer Update
Hi Sandiswe,
I assume that you are not going to respond.
But here is some more feedback for you - the ********** transaction was reversed on the 25th of October. Thank you.
It was reported on September 12, which means it took Standard Bank 43 days to fix it. To me this does not show that "as an organization [you] are committed to providing the best possible service".
I see you have already dropped to second from the bottom of the list on the consumer satisfaction index of SA banks. Good luck with with your journey to the bottom.
I assume that you are not going to respond.
But here is some more feedback for you - the ********** transaction was reversed on the 25th of October. Thank you.
It was reported on September 12, which means it took Standard Bank 43 days to fix it. To me this does not show that "as an organization [you] are committed to providing the best possible service".
I see you have already dropped to second from the bottom of the list on the consumer satisfaction index of SA banks. Good luck with with your journey to the bottom.