poor service from Standard Bank

<p>I have a bond with standard bank. I made a claim in February 2016 because the house I bought in 2013 has a leak on the roof and because of hail and storm the gutters have holes and the fisherboard is broken. They rejected my claim because they said it is maintenance related. I have been requesting them to put that in writing and I have now given up because no-one follows up on emails I'm sending to them. When insuring the house the dont check if what they are insuring is still in good condition but when its claim time thats when they send people to find a loophole so they can get away with not paying. Please help . Vuyo</p>