Poor service from Standard bank

Item: Standard Bank
Rating: 1
Author: Shaun C

Standard bank phoned me on the 13th of May to increase my credit card limit. They said I must sent required document through and it will be loaded to my account within 4 to 7 business days. 7 days passed and I phoned again, they said in 10 working days. It is now the 3 of June and I still haven't heard anything from them. They said it will be escalated on the 28 of May. Still no feedback. Poor service

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

04 Jun 2019, 02:54

Dear Shaun
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply04 Jun 2019, 02:54

Official

Dear Shaun
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***
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Standard Bank's replyOfficial

12 Jun 2019, 14:49

Dear Shaun Coetzer

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply12 Jun 2019, 14:49

Official