Poor Service from Standard Bank

Standard bank vehicle department never took the money as arranged via debit order on the 1st so we made an EFT payment on the 5th now on the 11th they took the money via debit order. In other words they took a double payment,and when we called them to resolve this they said they cannot assist us now and we have to call back the next day.

This is truly not acceptable and very poor service being received.