Poor service from Standard Bank

Dearest Standard Bank

I recently filed a home insurance claim on the 04/02/2019 and to date (14/02/2019) I still have not received feedback regarding the outcome of my claim.

I have registered via the standard bank "insurance online" application and filed two complaints and I have not even received a call back from standard bank.

I had to send three emails to your call centre agent Karabo Ledwaba before getting feedback that my claim has gone to audit.

I have held on the phone for more than 15 minutes at a time trying to reach your call centre.

Such service leaves much to be desired and after having incurred a huge cost of lighting surge surely you should give me some peace of mind by letting me know the outcome of my claim??? My husband and I both bank with standard bank for many years, please treat us better as we are your loyal customers.

Yours sincerely, Stacey Thompson