Poor service from standard bank

Standard bank credit division is really slow with regards to resolving ,updating or reviewing a credit application or card approval. It had been past a duration of 7 days with no response,with correct documents supp**** as requested by the agent . Just to know the if your application Was successful of not could not be having a long turn around time . Too add on I did send email to information with no luck to .Never knew your customer service was this poor ,this can be a eye opener to reconsider the bank you would want to invest you time ,and money in .