Poor Service from Standard Bank

On Friday 31st September a deposit was incorrectly made from a Standard Bank Account to my FNB Discovery Card.We picked this up and proceeded to advise STD Bank of the error and subsequently filled in the required form .After numerous calls and emails we are still been sent between STB and FNB with nobody being able to actually tell us where the money is or when we will be able to get it back into the original account.We understand this process is not immediate but after another week of calls back and forth we keep getting shoved around and nobody is really making us feel that the money is actually being reversed back. CUSTOMER SERVICE....really??