Poor service from Standard Bank

Problem Statement: I need to raise my EAP limit in order to make a payment. I am not living in South Africa. History: Previous internet banking site allowed me to send a secure message in order to have this done. NEW internet banking site does not have this functionality. 17/09 Emailed ********** requesting assistance. 19/09 Received response telling me to visit my nearest branch (Note that my original email stated that I do not live in SA) 19/09 Rep**** saying I do not live in SA - how can I get this done. NO REPLY RECEIVED 19/09 Emailed Customer Relations requesting assistance 25/09 Received response telling me to email IBSupport 26/09 Emailed IBSupport requesting assistance to raise my EAP limit 27/09 Received response telling me that they can assist me to change my OTP from sms to email. ***! Complaint: 1. I do not want to change my OTP I want to raise my EAP limit 2. All I want to do is raise my EAP limit. It has taken 10 working days and my payment is now 10 days overdue. It seems like Standard Bank does not cater for people living outside the country and that their internet banking has gone backwards. Other banks allow me to change my EAP limit online immediately. Very angry!!