Poor Service from Standard bank

Hi My Cheque account was frozen due to FICA. I then went to the Woodbridge branch with the necessary documentation to have my account reinstated. I was advised that my account was reinstated. To my surprise the card declined when i was swiping a transaction and i went to the Festival Mall branch and spoke to a Petunia who assured me that there was nothing wrong with my card or my account. Two days later i did another card transaction which declined and i had to withdraw cash from an (other) ATM. I am utterly appalled by the service from standard bank consultants who failed after numerous attempts to lift the block on my card instead i was told that there's nothing wrong with my card. I incurred costs due to negligent from your staff, the first consultant that i dealt with should have been capable of resolving my issue on the first attempt. I had to speak to 3 different consultants to have my issue resolved. I would like this issue to be investigated and all the bank charges reimbursed