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Arthur A
1 reviews | Active since Jul 2025
30 Jan 2026, 13:44
Poor service from Standard Bank
Microsoft debited my Account twice for my annual renewal. R1999.00. Tried desperately to contact Microsoft. They block any contact with them. I reported it to Standard Bank on 22 Jan 2026. together with documentation. Today they advised me they need to contact Microsoft and it will be resolve d by 10 Feb 2026. what next? I need my money and offered to sign an indemnity to hold the bank harmless., but they refused. I have been a client of the bank for approx 50 years. Poor service!
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Replies (7)0
Replies (7)
Standard Bank's replyOfficial
30 Jan 2026, 13:54Dear Arthur,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jan 2026, 13:54
Official
Dear Arthur,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
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Arthur A's updateReviewer Update
30 Jan 2026, 14:08Totally non-committal words meant to placate me! They don't! I want my money!
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Arthur A's update30 Jan 2026, 14:08
Reviewer Update
Totally non-committal words meant to placate me! They don't! I want my money!
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Arthur A's updateReviewer Update
30 Jan 2026, 14:34i don t have an alternative number. please email me: ***
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Arthur A's update30 Jan 2026, 14:34
Reviewer Update
i don t have an alternative number. please email me: ***
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Arthur A's updateReviewer Update
30 Jan 2026, 16:18another feeble , non-committal response.
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Arthur A's update30 Jan 2026, 16:18
Reviewer Update
another feeble , non-committal response.
Standard Bank's replyOfficial
30 Jan 2026, 17:56Good day Arthur,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jan 2026, 17:56
Official
Good day Arthur,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Arthur A's updateReviewer Update
03 Feb 2026, 16:33Why not today? This is long outstanding matter. Standard Bank is withholding R1999.00 of my funds, due to no fault of my own. As mentioned previously I have been prepared to sign an indemnity to hold Standard Bank harmless, but this has been ignored. I need my funds urgently!!!
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Arthur A's update03 Feb 2026, 16:33
Reviewer Update
Why not today? This is long outstanding matter. Standard Bank is withholding R1999.00 of my funds, due to no fault of my own. As mentioned previously I have been prepared to sign an indemnity to hold Standard Bank harmless, but this has been ignored. I need my funds urgently!!!
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Arthur A's updateReviewer Update
03 Feb 2026, 16:38As a client of Standard Bank for more than 50 years, I would have thought they would have been more considerate of my position!!!
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Arthur A's update03 Feb 2026, 16:38
Reviewer Update
As a client of Standard Bank for more than 50 years, I would have thought they would have been more considerate of my position!!!