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JM
Junior M

1 reviews | Active since Jan 2024

15 Jan 2024, 12:23

Poor service from Standard bank

Poor service from Standard bank, I was de*****ed of R25k through a debit order which I am not aware of. Few seconds after I saw the debit order I instantly went to the bank to ask them to reverse the money but they told me they can't help me, how is that possible? Now they have handed the case to the ***** department but nothing has been done, what ****es me off is the fact that I pleaded with them to reverse the money and they couldn't help me. I always called them and sometimes I go to the bank and there isn't anything concrete which they tell me, now is over 8 months and I haven't gotten any help with my issue. How is it possible that a huge bank like Standard bank cannot reverse a debit order? Standard bank is so unprofessional and useless honestly speaking, the only thing that matters to them is when business is coming in but they can't protect their clients against such incident and they are unable to take accountability for their negligence.

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Replies (5)
Standard Bank
Standard Bank's reply15 Jan 2024, 12:27
Official
Hi Junior

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply17 Jan 2024, 16:06
Official
Hi Junior

Thank you for taking our call.

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team
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JM
Junior M's update17 Jan 2024, 16:47
Reviewer Update
Standard Bank doesn't even deserve to be given half a star for rating, on the 15th of January 2024 I logged a complaint here on hellopeter and employees from Standard Bank called. Imagine being referred to various departments without no help, no accountability no help whatsoever. So unprofessional and pathetic excuse of an institution
Standard Bank
Standard Bank's reply17 Jan 2024, 17:38
Official
Hi Junior

Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support.

Kindest regards, 
Standard Bank Hello Peter Team
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JM
Junior M's update12 Apr 2026, 11:20
Reviewer Update
Imagine it’s now being like 2 years still no answers as to where is my R25000 imagine. We work so damn hard for our money and we trust the banks enough to put our hard earned monies there only for them to rob us… I wouldn’t advise anyone to use Standard Bank not in a million years, no wonder it’s been making headlines for de*****ing its customers. I think it’s high time people move to other banks because at Standard Bank there isn’t good customer service,protection, accountability. How many more people must endure pain caused by this institution? All they do is give their clients a run around when it’s time for them to account.I repeat this institution is just a no go area I hope people wake up and smell the coffee. Till this day, no accountability as to how they gonna solve my problems, my hard earned money gone just like that