Poor Service from Prestige Banking team

<p>I have been with Standard Bank for over 10 years and with Prestige Banking for over 5 years. During this time, my Prestige Banker has changed 3 times, all with poor coomunication toward me. The last time I received communication from my banker P****lo was in September 2015 (almost 2 years ago). Due to this I usually just call the Prestige call centre.</p> <p>In October 2016 I had an urgent query and trying contacting Phomlo with no response whatsoever. I have been out of the country and subsequently have not had time to address this. Thinking since Phomlo ignored my email and calls that my banker had changed, I contacted the Prestige team lat week to ask who my banker was and they said it was still Phomlo! I tried to mail her at the address provided and the email bounced. I notified the Prestige team of this and they said they had escalated to the branch manager who would call me immediately as it was raised by them as 'urgent'. 3 days have passed and I am still waiting for this branch manager to contact me. </p> <p>It has been a week since my query and I still don't know who my banker is and nor have I been helped - on a simple query!!!! I am no better than those on another cheaper package since I am not seeing any benefits to being a Prestige member. I pay a high service fee every month yet the service I am receiving is absolutely shocking. </p> <p>Can someone from standard bank get in touch with me immediately as I am really fed up with people saying they will 'follow up' and they have 'escalated' and I would like some answers now or else I am definitely taking my hard earned money elsewhere. </p>