Poor service from Prestige Banking

App**** for a new Prestige Banking account at Standard Bank Fourways Crossing. Firstly there was no follow-up or feedback regarding card delivery. After phoning I was told the card would only arrive the next day, being 7 working days later. The service I received already put me off. I was told that I need to go to enquiries to collect the new bank card as the personal banker was not in. Upon receiving the card, I noticed that I received a blue and grey card with my name printed on it, looking nothing like the card I am supposed to get (which should be a Titanium Card)

The branch was unable to link my cards or my Home Loan to the new account. The personal banker was not in to assist.

The branch was also unable to advise about the Credit Card facility that goes hand in hand with the Prestige Banking account, seems this was not done.

They were unable to set my EAP limit on the new account at the branch.

I left a message at the branch to give to my personal banker but have not heard from him.

I phoned the personal banker again today, but still no answer. I did not get any contact information from him (email address would have helped)

I needed the new account and cards to be ready before I leave for Dubai and cannot wait another week. Also don't have time to go back to the branch for a third time, nor do I want to go through the process of getting and supplying all the necessary documents.

It is very important that I have access to my Home Loan account as I need access to my money.