Poor service from Prestige Banking....

I have been a client at this bank for over 20 years. I called the bank on the 30 November 2015 (call centre) to apply for an additional account. <br> <br> After waiting for 4 days, i was informed that I have issues with my profile (created by Std Bank). I then spoke to A Cassim & a lady called Tasleem. I was told that the issues with my profile will be sorted out promptly.<br> <br> On 9 Dec Tasleem inform me that the profile issues have been resolved. I then called the call centre again & found that the issues were still there. <br> <br> I left a message for A Cassim (my Prestige Banker) to get back to me. No one has called me since. <br> <br> I called the call centre today (15 Dec 2015). 15 days later...<br> <br> No issue has been resolved.<br>