Poor service from Prestige Banking

<p>I've been trying to get my credit card limit increased since Monday 17 July 2017. </p> <p>1st attempt: I've emailed my banker and haven't received a response from them. I've also tried calling them and there is no response.</p> <p>2nd attempt: I called the Prestige baking line and they referred me to a separate department which deals with credit limit increases specifially. I was promised on Tuesday that I would have a consultant call me, to continue the process since i qualify for a credit increase... I'm still waiting. </p> <p> </p> <p>I've been forced to resort to FNB who have assisted me in less than 24 hours, since Standard bank cannot service its customers adequately. Very disappointingindeed, considering that my FNB account is a plain gold account and my Standard bank account is a Prestige account, which is meant to provide me with a direct banker service.</p>