LM
Lindiwe M
1 reviews | Active since Oct 2024
09 Oct 2024, 14:21
Poor service from Legal Department - VAF
If it was possible to give a 0 rating, this is what i would have given standard bank, particularly Zenobia in the Legal Department. We've been trying to get a letter from them since last week to get our car released from an impound in an area that is notorious for theft and stripping of cars. No one is responding to emails, and when my husband went to Simmonds to escalate, he was told he could not be helped via walk-ins but through calls/emails. IT IS RIDICULOUS to get such atrocious service from a big bank like this. Someone please resolve this today!!
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Replies (2)
Standard Bank's replyOfficial
09 Oct 2024, 14:32Dear Lindiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2024, 14:32
Official
Dear Lindiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Lindiwe M's updateReviewer Update
09 Oct 2024, 17:53How will you ensure that this is 'taken care of'? You have not asked for specifics or even attempted to contact me to unpack the source of my frustration. This is the typical treatment we have been getting with no solution in sight. I am using public transport right now when i have a car that i am still paying for faithfully and the bank is treating my husband like a stranger and not their long term client. Trust me on this, WE WILL NOT BE BANKING WITH YOU AFTER THIS!!
LM
Lindiwe M's update09 Oct 2024, 17:53
Reviewer Update
How will you ensure that this is 'taken care of'? You have not asked for specifics or even attempted to contact me to unpack the source of my frustration. This is the typical treatment we have been getting with no solution in sight. I am using public transport right now when i have a car that i am still paying for faithfully and the bank is treating my husband like a stranger and not their long term client. Trust me on this, WE WILL NOT BE BANKING WITH YOU AFTER THIS!!