Poor service from Home Loans - *** 888 746

Item: Standard Bank
Rating: 2
Author: Albert C

I requested a duplicate tax certificate on 2 February. It is therefore now 3 weeks and I haven't received the requested information. This is very poor service for a simple request.<br> <br> A courtesy phone call or email advising me of progress would be second prize. First prize would, of course, be SENDING ME THE DOCUMENT I REQUESTED 3 WEEKS AGO.<br> <br> *** 888 746

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

25 Feb 2016, 08:36

Hello albert99,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply25 Feb 2016, 08:36

Official